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PRIVACY POLICY

Your Privacy Matters

We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how it’s used, and how it’s protected when you interact with our website, purchase tickets, or attend our events.

 

Information We Collect

We may collect personal information such as your name, email address, phone number, and payment details when you purchase tickets, sign up for updates, or contact us. We may also collect non-personal data like browser type, device information, and site usage to help improve your experience.

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How We Use Your Information

Your information is used to:

  • Process ticket purchases and event registrations

  • Communicate important updates, confirmations, or changes

  • Improve our website, events, and guest experience

  • Share promotions or announcements (you may opt out at any time)

We do not sell or rent your personal information to third parties.

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Data Protection

We take reasonable measures to safeguard your information and limit access to authorized personnel only. While no system is 100% secure, we strive to protect your data to the best of our ability.​

DISCLAIMER

Enter at Your Own Risk

Our haunted attraction is designed to be immersive, intense, and frightening. By purchasing a ticket or attending an event, you acknowledge that you may encounter loud noises, dark environments, flashing lights, live actors, physical movement, and emotionally intense situations.

 

Health & Safety Notice

This experience may not be suitable for individuals with heart conditions, anxiety disorders, seizure disorders, respiratory issues, or those who are pregnant. Participation is voluntary, and guests enter at their own discretion.

 

Assumption of Risk

By entering the attraction, you voluntarily assume all risks associated with participation and agree that the park, its owners, staff, performers, and affiliates are not liable for personal injury, emotional distress, or loss of personal property.

 

Rules & Conduct

Guests are expected to follow all posted rules and staff instructions. Touching actors, props, or restricted areas is strictly prohibited. Failure to comply may result in removal without refund.

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Media & Content Disclaimer

By entering the attraction, you consent to the possible use of photographs or video recordings taken during events for promotional, marketing, or social media purposes.

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Community & Nonprofit Events 

Select events may be held in partnership with nonprofit organizations. Proceeds or donations from these events are directed to support community initiatives and charitable causes.

GUEST RULES & CONDUCT

For your safety—and ours—strict adherence to the following rules is required at all times:

  1. No touching of actors, props, or sets.

  2. No refunds. You enter at your own risk.

  3. No running, pushing, or fighting.

  4. No weapons, alcohol, or illegal drugs.

  5. No flashlights, vapes, or lighters.

  6. Clothing must remain on at all times. This is not that kind of show.

  7. Do not force small children to continue if they are crying or distressed.

  8. Stay on designated paths and follow all staff instructions.

  9. Do not touch the monsters. They bite.

  10. Respect our property, actors, and fellow guests.

  11. Violation of any rule will result in immediate removal without refund.

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